At Leadslee, we are committed to providing you with high-quality leather jackets and ensuring a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process within 18 days of the purchase date.
Eligibility for Returns and Refunds
Items must be returned in their original condition: unworn, unwashed, and with all tags attached.
Original packaging and the purchase receipt (or order confirmation) must be included.
Customers must notify us of their intent to return or exchange within 18 days of receiving the order.
How to Initiate a Return or Exchange
Contact Us: Email us at business@leadslee.com or call +1 505 514 0055 to initiate the process. Include your order number, receipt, and a clear explanation of the issue (e.g., size, color, or defect).
Follow Instructions: Our customer support team will provide you with the return address and any specific instructions based on your order location.
Ship the Item: Safely pack the item in its original packaging and include all attachments. Customers are responsible for return shipping costs unless the return is due to an error on our part.
Provide Tracking Details: Share the courier tracking details with us to ensure smooth processing.
Refunds
Refunds will be issued to the original payment method within 30 business days after we receive and inspect the returned item.
Shipping costs are non-refundable unless the return is due to our error.
Exchanges
We are happy to exchange items for a different size or color, provided the request is made within 18 days of purchase.
Any price difference between the original and replacement item will be charged or refunded accordingly.
Conditions and Exceptions
Customized Items: Products that have been personalized or customized cannot be returned or exchanged.
Sale or Discounted Items: Items purchased on sale or at a discount may have different return policies. Please contact our customer support team for details.
Contact Us
For any questions or assistance regarding returns, refunds, or exchanges, please reach out to us:
Email: business@leadslee.com
Phone: +1 505 514 0055